To get your custom order, we kindly ask for payment upfront. Since we have lots of orders, we can only take a limited number at a time, so it's first come, first served! 😊 Please note that once the order is placed and payment is received, we cannot offer refunds. The reason is that we have to limit the number of cakes we make per day, and when we reserve a spot for your custom order, it means we may have to turn other customers away. This helps us ensure that each cake receives the attention and care it deserves, and our customers get the best experience possible. If you have any questions or concerns about your order, feel free to reach out to us, and we'll be happy to assist you. Thank you for your understanding!