FAQ's


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 Does Cravings have quantity discounts?
In store discounts apply only on quantity while online our discounts also apply on sales. Our quantity discount only applies on cupcakes & goodies!  For discount codes please visit DISCOUNTS
 Can I place an order by call or e-mail?

Of course! The best way to place an order is through our online ordering system. However, you can also contact us at our shop Monday - Friday between 10am to 4pm and our Manager, Trudy will assist you with placing an order over the phone.  You can email us at cravingscupcakesutah@gmail.com with your order.  Please note that, due to the high volume of orders that we fulfill during peak periods, we may occasionally be unable to accommodate your preferred order date and time.

 Do you accept call-ahead orders for same day pick-up?
Absolutely when circumstances allow, we do our best to accommodate same day pre-order requests, but in any event, you may always come into the shop during our regular business hours and purchase any number of cupcakes as a walk-in customer. 
 If I order online, do I have to wait in line to pick it up?

Nope!! If you placed an order online, you may walk to the cashier and one of our team members will assist you in retrieving your order.

 Do I need to pre-pay?

We require that all orders must be paid in full at the time they are placed. This includes online orders, in-store, and over the phone. 

 Can I order a flavor that is not available the month I will be picking up my order?
Unfortunately, we are only able to offer the selection of flavors available on our menu on the day of your order. However, we do make exceptions for large catering or corporate orders of 4 dozen or more per flavor. Please contact us at cravingscupcakesutah@gmail.com and we will assist you.
 Does Cravings Alisha's Cupcakes deliver locally and ship nationwide?
Yes! Cravings Alisha's Cupcakes delivers all over Utah! For delivery inquires  not located on our site, please contact us at cravingscupcakesutah@gmail.com We also ship to 48 States via US Postal Office Priority Shipping. The minimum order for delivery or nationwide shipping is 1/2 dozen cupcakes.
 What is the earliest time I can have my cupcakes delivered?
Our earliest three-hour delivery window is 10am to 1pm. Our latest delivery window is 4pm to 7pm. Please note that, during peak delivery periods, Cravings Alisha's Cupcakes may occasionally be unable to accommodate your specific requested delivery window.
 Can I have a cupcake gift shipped to me?
Yes! Our gift boxes contains 6 or 12 of our most popular cupcakes baked in a jar, packaged, and shipped. To order yours click here

*WE ONLY SHIP ON MONDAY, TUESDAY, AND WEDNESDAYS

 Does Cravings Alisha's Cupcakes sell mini cupcakes?

Yes, we do! Mini cupcakes Are a $1 less than the standard size cupcake. (Must order a dozen per flavor and must pre-order at least 24 hrs in advance.) 

Our "standard size" cupcakes are about double the size of a store bought "standard size" cupcake while our "mini cupcakes" are about the same size as a store bought standard size cupcake.

 How do I store my cupcakes?
ONLY REFRIGERATE OUR COLD CUPCAKES! Refrigerating our room temperature cupcakes will dry them out. We specialize in making all of our cupcakes from scratch and using only the finest ingredients. Our product is made without preservatives and should be enjoyed on the day received. If you plan on storing them overnight, tightly wrap the box in plastic wrap and leave at room temperature.
 Can I reserve Cravings Alisha's Cupcakes for a private event?

Absolutely! At Cravings Alisha’s Cupcakes we help you celebrate all your special events in a very unique way. We take care of the set up and clean up, leaving you free to enjoy your party with your guests. Private events are also a great opportunity for corporate functions, team-building activities, or finally having that family get together you’ve been putting off.

We will reserve a place in our bakery exclusively for your party. Cravings Alisha's Cupcakes will also provide a special cupcake for the birthday gal/guy to blow out the candles and they will also receive a gift from us!

To book your event or talk about how we can  customized your event, please email cravingscupcakesutah@gmail.com. If we haven’t responded in 48 hours we most likely have not received your email. Please contact us at 801.899.2185

• 18% Gratuity charge will be added to your bill at the time of service.

 Does Cravings offer parties?
Yes! For more information click here
 Does Cravings offer anything gluten free?
Cravings is pleased to offer the biggest assortment of gluten-free goodies in the valley!  However, Cravings is not an allergen-free bakery. Since we bake with high volumes of wheat (gluten) flour on our premises, we will never be able to be a "certified" gluten free bakery.  That being said, we have many many celiac customers that have never had problems with our desserts! Even one of our very own bakers has celiacs!
 Does Cravings offer anything dairy free or sugar free?

Unfortunately, we do not......yet. 

 If I have a nut-allergy, should I eat at Cravings Alisha's Cupcakes?
We are NOT a nut-free bakery. Many of our flavors contain peanuts or other nut products. We recommend that customers with nut allergies take caution by not indulging on our cupcakes.
 Does Cravings have a Loyalty Program?
Yes! We use a free texting program called Cinch that facilitates the process to sign up! We send a promo text once a month (occasionally 2 times a month). Customer joins in seconds by entering their mobile number and information (we protect your information and never use it). A few seconds after your first visit you will receive a text message with a link to complete your profile. You are not able to collect any of your rewards until you have completed your profile.
 Do I need to order my cupcakes in advance?
Not at all! We are happy to serve walk-in customers. But to guarantee the flavor you want we highly recommend pre-ordering (especially if you're shopping for gluten-free cupcakes). For our store location and hours, please go here

If you need to change or cancel your order please call our shop immediately at 801.899.2185.

At Cravings Alisha's Cupcakes we pride ourselves for our made from scratch goodness! If you are unsatisfied with your baked good, we ask that you please return your baked good to us within 24 hours of receiving it. All refunds given will be put on in-store credit to be used on a future purchase.

*We must receive the baked good back in order for a full refund to be received via in-store credit. NO CASH REFUNDS WILL BE GIVEN.

Return Policy: CLEARANCE AND SALE ITEMS ARE ALL FINAL. WE CANNOT DO ANY EXCHANGES OR RETURNS ON THESE ITEMS. 
 Baked Good Cancellation Policy:

We require 48 hour notice to cancel an order. A full refund will be given and refunded to the credit card used or put on a gift card for in-store or online credit. NO CASH REFUNDS WILL BE GIVEN. Failure to receive a 48 hour notice for cancellation will result in a 30% fee that will be retained by Cravings Alisha's Cupcakes. This does not include cakes. (See Cake Policy below).

Product that is not picked up at the day and time customer selected, will not be refunded or given in-store credit. 

 Order Policy:

We require that all orders must be paid in full at the time they are placed: on our website, in-store or over the phone. 

We require a 24-hour notice for all orders placed and a 48 hour notice on all cakes.

 Cake Policy:

Cake tastings require a 50% deposit which is NON REFUNDABLE to hold the date. Free cake tastings are available for orders of $150 or more

All cakes must be cancelled one week in advance to receive a full refund. Failure to cancel within this time frame will result in the customer receiving 50% of the payment that will be refunded on a gift card for in-store or online credit.  NO CASH REFUNDS ARE GIVEN.

There will be a $10.00 fee to any changes made to cake orders within 24 hours. 

We are not responsible for any damages done to cakes after they leave our bakery or after being delivered.