FAQs

🧁 Do You Offer Discounts?

Yes! We offer quantity discounts on cupcakes and goodies. 👉 Visit our DISCOUNTS page for current promo codes.

🟢 Gluten-Free Info

We have a big selection of gluten-free treats!
🟢 Not certified GF (cross-contamination is possible), but many of our celiac customers love them.
🟢 GF items are clearly labeled.

🛒 How to Order

✅ Best way: Order online.
📧 cravingscupcakesutah@gmail.com (1–2 business days for a reply)

Same-Day Pickup

All orders must be placed and paid for online.
Or walk in during business hours to grab what’s available!
Already ordered online? Skip the line! Tell us your name and we’ll grab your order.

💳 Prepay & Preorder Info

✔️ All orders must be prepaid (online, phone, or in-store)
✔️ Walk-ins welcome, but preorder to lock in favorites (especially 🟢GF)

✨ Want a Flavor Not on the Menu?

⭐ Check out our Signature Dozens — customer favorites available by the dozen.
Don’t see what you want? Email us and we’ll try to help.

🚚 Delivery & 📦 Shipping

We deliver across Utah. We ship to 48 states (Mon–Wed only).
🎁 Jar cupcakes ship in boxes of 6 or 12—great for gifting!
Delivery Windows: 10am–1pm • 1pm–4pm • 4pm–7pm (times not guaranteed)

🧁 Mini Cupcakes

Yes! $1 less than regular size. Minimum: 1 dozen per flavor. 24-hour notice required.

❄️ Cupcake Storage

Refrigerate cold cupcakes only. Room temp? Wrap the box in plastic and leave on the counter.

⚠️ Allergy & Dietary Info

We are not a nut-free bakery—please use caution.
No dairy-free or sugar-free items (yet—we’re working on it!)

💌 Loyalty Program

Join our Cinch Rewards program. 📱 We text deals 1–2x a month.

📞 Changes or Cancellations

📞 801.899.2185 | 📧 cravingscupcakesutah@gmail.com | 📱 Text: 801.899.3024

💵 Refund & Cancellation Policy

✔️ Orders must be prepaid
✔️ Cancel 48+ hrs = full refund (store credit)
✔️ Cancel <48 hrs = 30% fee
✔️ No-shows = no refunds or credit
✔️ Refunds = store credit only (return within 24 hrs)
✔️ No returns on sale items • No cash refunds

🎂 Cake Policy

🎂 50% deposit required for tastings (non-refundable)
🎂 Free tasting with $150+ cake order
🎂 Cancel 2+ weeks ahead = full store credit
🎂 Cancel <2 weeks = 50% credit
🎂 Changes within 24 hrs = $10 fee
🎂 Not responsible for cake damage after pickup/delivery

🎉 Private Events & Parties

Yes! Host your party at Cravings—we handle setup & cleanup. Includes cupcake + gift for the guest of honor.
📧 cravingscupcakesutah@gmail.com | ☎️ 801.899.2185 • 18% gratuity will be added

🏠 Shop Menu

🧁 Cupcakes • 🍪 Goodies / 🥤Drinks • 🎂 Cakes • ✨& More!