Returns/Refunds

If you need to change or cancel your order please call our shop immediately at 801.899.2185

Here at Cravings Alisha's Cupcakes we pride our self on made from scratch goodness! If you are unsatisfied with your baked good, we require that you please return your baked good to us within 24 hours of receiving it. All refunds given will be put on in-store credit to be used at a future date.

*We must receive the baked good back in order for a full refund to be received via in-store credit. NO CASH REFUNDS WILL BE GIVEN.

Return Policy: CLEARANCE AND SALE ITEMS ARE ALL FINAL. WE CANNOT DO ANY EXCHANGES OR RETURNS ON THESE ITEMS. 

Baked Good Cancellation Policy:

We require 48 hour notice to cancel an order. A full refund will be given and refunded to the credit card used or put on a gift card for in-store or online credit. NO CASH REFUNDS WILL BE GIVEN. Failure to receive a 48 hour notice for cancellation will result in a 30% fee that will be retained by Cravings Alisha's Cupcakes. This does not include cakes. (See Cake Policy below).

Product that is not picked up at the day and time customer selected, will not be refunded or be put on in-store credit. 

Order Policy:

We require that all orders must be paid in full at the time they are placed: on our website, in-store or over the phone. 

We require a 24-hour notice for all orders placed and a 48 hour notice on all cakes.

Cake Policy:

Cake tastings require a 50% deposit which is NON REFUNDABLE to hold the date. Free cake tastings are available for orders of $150 or more

All cakes must be cancelled one week in advance to receive a full refund. Failure to cancel within this time frame ensures that the customer will only receive 50% of the refund and will be refunded on a gift card for in-store or online credit.  NO CASH REFUNDS ARE GIVEN.

There will be a $10.00 fee to any changes made to cake orders within 24 hours. 

We are not responsible for any damages done to cakes that leave our bakery when we are not delivering them.

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